Coinbase Global Inc.’s stock fell Thursday after it said it’s working with law enforcement to track down an unknown “threat actor” that paid its contractors working in support roles for ...

Coinbase CEO Brian Armstrong said in a social media post that criminals had bribed some of the company’s customer service agents who live outside the U.S. to hand over personal data on customers ...

Coinbase expects to pay $180 million to $400 million relating to remediation costs and voluntary customer reimbursements related to this incident, which saw attackers gain access to users personal ...

AI-powered chatbots are becoming the new standard for managing product inquiries, complaints, and refunds—interactions critical to customer satisfaction, brand perception, and sales. According ...

(Kids love robots.) Customer service chatbots are notoriously aggravating as they waste time hitting you with questions that trap you in prompt loops, often designed to delay and deflect you from ...

Google has started showing ads within conversations with chatbots run by AI startups. The company was running tests for this AdSense expansion last year. Google’s Search business is a big part ...

An Illinois restaurant owner was caught on video closely following a customer down the street and chastising them, furious that they didn’t leave a tip on their $20 meal. The heated showdown ...

A Chicago-area restaurant owner has gone viral for all the wrong reasons as a video of a heated exchange he had with a Black customer in the street outside of his business has ignited a debate ...

A new CDW AI Research Report finds that it is increasingly common for organizations across all verticals to use public-facing chatbots for customer interactions. In a survey, 68% of respondents said ...

Now, the first batch of customer-ordered 2025 Corvette ZR1 units are about to begin production. According to sources familiar with the matter, production of new customer-ordered Corvette ZR1 units ...

Most companies use different vendors to run different parts of their business, such as customer management, finances, payroll and social media. To do this, they share access to customer data with ...

I paid for my food. I handed you $20. You cannot charge more than what them and you paid so what are you talking about," the customer said in the video. Tensions, however, escalated. The men ...