With customer loyalty program usage skyrocketing by 28% in 2024 and projected to rise higher in 2025, businesses are rushing ...

Digital-only commercial bank CIMB Bank Philippines Inc. expects to double its income growth in 2025, driven by the expansion of its digital banking services and new product offerings, its top official ...

The global technology community has once again witnessed the recognition of an exceptional professional as Helen Okpara is ...

Nice provides cloud and on-premises software solutions that primarily serve the customer engagement market as well as the financial crime and compliance, or FC&C, market. The majority of revenue is ...

Five9 is squarely positioned to benefit from industry tailwinds including the transition of contact center operations to the cloud, and a shift toward digital first customer engagement and automation.

AI agents change customer interaction rules. They provide 24-hour service, and one way they may help companies interact with consumers in cost-effective and relevant ways is by providing customized ...

Welbilt, an Ali Group company and global leader in foodservice equipment solutions, today announced the construction of its ...

Discover how brands can maintain customer relationships between purchases of long-lifespan products with content and ...

CEOs extol the importance of being customer-focused and data-driven in their decision-making but too few make the time to ...

With its $80 million funding round, Hightouch becomes a startup unicorn. It uses AI to transform marketing and sales, ...