The global technology community has once again witnessed the recognition of an exceptional professional as Helen Okpara is ...

Nice provides cloud and on-premises software solutions that primarily serve the customer engagement market as well as the financial crime and compliance, or FC&C, market. The majority of revenue is ...

Five9 is squarely positioned to benefit from industry tailwinds including the transition of contact center operations to the cloud, and a shift toward digital first customer engagement and automation.

AI agents change customer interaction rules. They provide 24-hour service, and one way they may help companies interact with consumers in cost-effective and relevant ways is by providing customized ...

Welbilt, an Ali Group company and global leader in foodservice equipment solutions, today announced the construction of its ...

CEOs extol the importance of being customer-focused and data-driven in their decision-making but too few make the time to ...

With its $80 million funding round, Hightouch becomes a startup unicorn. It uses AI to transform marketing and sales, ...

As online shopping continues to evolve, the importance of delivering an adaptive CX cannot be overstated. Consumers increasingly expect personalized, frictionless experiences that cater to their ...

Total Expert, the FinServ leader in customer engagement software, today announced Pete Karns as the company’s new chief ...

On February 11, Amplitude announced the launch of Guides and Surveys, new tools designed to improve user onboarding and ...