Venkata Narasimha Sagar Gandha highlights, the continuous evolution of AI in digital customer engagement will shape the ...

What’s the secret to keeping employees, getting them to work hard and provide a more engaging experience with your customers?

Gene Slade, CEO of Lead Ninja System and renowned sales training expert, will be in Charlotte, North Carolina, from February ...

Going live on social media and enhancing customer experience are two practical strategies that will not only increase revenue ...

Through my work with large-scale sales organizations, I've identified several critical shifts that characterize the most successful modern customer engagement strategies. And, more importantly, I've ...

Imagine contacting customer support and receiving an instant, context-aware response that perfectly addresses your needs—no ...

Is customer vulnerability management a real thing? The answer is ‘probably not’ – it is a component part of customer engagement or operations – but, in the ...

Avoiding pitfalls, ensuring success in Dynamics 365 Customer Engagement implementation By Taryn Engelbrecht, Solutions Architect, The CRM Team Issued by The CRM TeamJohannesburg, 04 Feb 2025 Visit our ...

Artificial intelligence (AI) and machine learning have transformed this landscape by enabling complex, predictive alerts ...

Imagine you’ve built or onboarded in your portfolio the perfect software productpowerful, intuitive, and ready to ...

Twilio (NYSE: TWLO), the customer engagement platform that drives real-time, personalised experiences for today’s leading brands, has announced a mult ...