Vonage, a part of Ericsson (ERIC), has released its Global Customer Engagement Report 2025. Now in its 13th year, this year’s annual report ...

AI agents change customer interaction rules. They provide 24-hour service, and one way they may help companies interact with consumers in cost-effective and relevant ways is by providing customized ...

The U.S. digital advertising is projected to reach $300 billion by 2028, according to Emarketer. Although B2B buyers ...

CX has outgrown its traditional role as a support function. It’s now a strategic lever for achieving business outcomes, from ...

CEOs extol the importance of being customer-focused and data-driven in their decision-making but too few make the time to ...