AI agents change customer interaction rules. They provide 24-hour service, and one way they may help companies interact with consumers in cost-effective and relevant ways is by providing customized ...

CEOs extol the importance of being customer-focused and data-driven in their decision-making but too few make the time to ...

Vonage, a part of Ericsson (ERIC), has released its Global Customer Engagement Report 2025. Now in its 13th year, this year’s annual report ...

Video has historically been a passive experience -- more look-but-don’t-touch than truly engaging. As brands navigate ...

As digital interactions dominate modern communication, the rapid evolution of cyber threats demands robust security measures in customer engagement as a critical imperative. Traditional security ...

Agentic marketing and customer experience (CX) allow customers to shape their own journeys, guided by AI-driven insights that ...

Two such revolutions occurring in the period since the mid-2000s have profoundly changed pharma, and have also changed pharma’s customer engagement model beyond all recognition. One of the key ...

That customer engagement strategy is likely to be a hybrid model in the future, with reps engaging with HCPs both face to face and remotely, informed by circumstance and HCP channel preference ...

"My face said it all," the bride-to-be tells PEOPLE Shelby Cuenca When a woman got her engagement photos back, she was stunned by what she saw. It wasn't until photographer Shelby Cuenca sent ...

Hailee Steinfeld is grateful that fiancé Josh Allen’s romantic proposal was immortalized on film. “Over the past few years, Kat [Temkin] has photographed almost every big life moment ...