By implementing AI and autonomous agents in Microsoft Dynamics 365 Customer Engagement businesses can transform how they ...

Rocket CRM, a technology provider, has introduced enhancements to its CRM automation system, designed to streamline customer ...

Transform customer engagement, enhance operational efficiency and service quality, with Microsoft Dynamics 365 Contact Center.

EXL is a premium Genesys AppFoundry partner, bringing advanced data, AI, and domain expertise to the experience orchestration ...

Discover how brands use conversational AI to enhance empathy, trust, and personalized support without losing the human touch ...

Hy-Vee’s RedMedia has joined Rippl, the national consortium of regional grocers and convenience stores in the U.S. powered by ...

In today’s competitive coffee industry, a shop’s performance hinges on more than premium beans or advanced equipment. Staff ...

While most companies say excellent customer engagement is crucial for success, only a small fraction say they have it. Here are four strategies to get there. According to Harvard Business Review ...

HR leaders need to internalize that marketing to employees is an ongoing process, not something that stops after onboarding.

Shampa Bagchi is CTO and co-founder of ConvergeHub, a company that makes a small business CRM/customer engagement product - and a damned good one. She is also a thinker and writer who knows how ...

“Customer engagement, like quality and innovation, must exist at each stage of the customer experience,” explains Fallon. Sales mindsets are also commonly misplaced.

Customer engagement isn't only a digital "thing". It's got a lot more to it. Rich Toohey, Vice President of Marriott Rewards, speaks to us on what more there is.