The effects of the recent cyberattack against Co-op could be much more damaging than previously thought after the apparent hackers boasted of stealing huge amounts of company data, including customer ...

Consumer Reports found that Kroger collects and monetizes data from its 63 million loyalty program members ... as demonstrated by a customer whose profile misidentified his gender, education ...

Think your loyalty perks build trust? Research shows they can actually accelerate churn when expectations aren’t met.

This story was originally published on CX Dive. To receive daily news and insights, subscribe to our free daily CX Dive newsletter. With 30,000 restaurants globally, KFC has access to a massive ...

As customer expectations evolve and the partner network grows, the company is modernizing its program with a partner-first approach—redefining how it collaborates, rewards performance, and delivers ...

Corey G. Johnson ProPublica is a nonprofit newsroom that investigates abuses of power. Sign up to receive our biggest stories as soon as they’re published. A group representing firearms owners has ...

Once Allstate’s software was downloaded onto a customer’s device, they could monitor the consumer’s location and movement in real time. According to the suit, the company used the driving ...

Shin, a marketing professor who teaches the Customer course, won for core teaching; Jensen, who teaches courses on ...

"With our newly restructured customer service program, customers can expect elevated, exceptional support at every stage of their journey from installation and launch to ongoing service and ...

CAMDEN, NJ / ACCESS Newswire / March 28, 2025 / Subaru of America, Inc. and Gifts for Good® today announced their partnership in a first-of-its-kind national program that transforms customer ...