Think your loyalty perks build trust? Research shows they can actually accelerate churn when expectations aren’t met.

The effects of the recent cyberattack against Co-op could be much more damaging than previously thought after the apparent hackers boasted of stealing huge amounts of company data, including customer ...

This story was originally published on CX Dive. To receive daily news and insights, subscribe to our free daily CX Dive newsletter. With 30,000 restaurants globally, KFC has access to a massive ...

As customer expectations evolve and the partner network grows, the company is modernizing its program with a partner-first approach—redefining how it collaborates, rewards performance, and delivers ...

The incident, which was discovered on May 7, involved unauthorized access to a portion of its customer database, the company told BleepingComputer. Financial information such as payment card details ...

Corey G. Johnson ProPublica is a nonprofit newsroom that investigates abuses of power. Sign up to receive our biggest stories as soon as they’re published. A group representing firearms owners has ...

Loblaw has partnered with Ecrebo to facilitate print receipt marketing campaigns.

Shin, a marketing professor who teaches the Customer course, won for core teaching; Jensen, who teaches courses on ...

A compelling loyalty and rewards program can be a significant differentiator in the competitive financial services landscape. These programs can improve customer retention at neobanks, add more ...

"With our newly restructured customer service program, customers can expect elevated, exceptional support at every stage of their journey from installation and launch to ongoing service and ...

The Associated Press is introducing a new program to convene its members and customers for engaging conversations about the future of news. AP Forward is a year-round program that will bring together ...