Customer complaint data is a critical asset for every organization. Full of valuable information, it is far more than just a record of grievances. Customer narrative data offers actionable analytics — ...

McDonald’s is being sued over a hot coffee spill, again. This time, a San Francisco location is being accused of serving a “scalding” cup of coffee with an improperly attached lid, which ...

If a customer complaint is handled effectively, the customer will be more likely to return to the business. Quality products. The product or service must meet the customers’ needs.

Costco is following in Walmart’s footsteps to use technology to help eliminate a major customer complaint – long lines at checkout. Warehouse club chain Costco has launched a scan-and-go pilot ...

ALSO SEE | Fraud Alert: Customer service imposter scams The department said these fake messages were not sent by Good To Go!, and the WSDOT is advising residents to not click on the links in the ...

The response was described as “savage” and “brutal” but celebrated by social media users. European budget airline Ryanair went viral for a response to a customer’s complaint.

An airline passenger’s complaint has gone viral after they claimed that someone died on their British Airways flight.However, it’s their complaint that the flight was delayed because of the ...

Viewers shared jokes in the comment section, equally perplexed at the customer’s complaint. “Ain’t no mcway” one of the top comments read. “You’re mckidding me,” a person said.

MAGA Inc. filed the complaint in March. Its CEO disagreed with the commission’s ruling, saying DeSantis is “running an illegal shadow campaign.” This combination of photos shows Florida Gov ...