Why Companies Should Integrate Voicebots into Their Customer Communication. Story by Becky • 1w. T he tools we use to communicate with customers are evolving rapidly.

Exceptional customer service is the holy grail of B2B and B2C businesses, but with limited time and resources, how can businesses reach this goal? One method of improving customer care is ...

Meeting customer communication preferences is increasingly crucial for sales and marketing teams. I'll discuss five tips on how to improve customer experience and improve conversion rates. 1.

The debate surrounding tariffs usually centers on economics, politics, and international trade relationships. We’ll leave those discussions to the experts. As a customer experience professional ...

What the AT&T Outage Can Teach Organizations About Customer Communication and IT Best Practices Your email has been sent On Feb. 22, more than 73,000 AT&T customers in the U.S. reported a network ...

The Quadrant Knowledge Solutions SPARK Matrix™ provides competitive analysis and ranking of leading Customer Communication Management vendorsQuadient, with its comprehensive technology and ...

While auto repair cycle times have improved, rising repair costs and increased premiums are impacting customer satisfaction, especially as many policyholders face additional costs following claims ...

CAMPBELL, Calif., April 02, 2025--8x8, Inc. (NASDAQ: EGHT) announces RCS support for 8x8 Contact Center, enabling organizations to deliver hyper personalized customer experiences ...

GhostDraft’s unified, cloud-native customer communications platform, GhostDraft 360, was created specifically for insurers to help streamline the entire document process from creation to delivery.

PricewaterhouseCoopers will become the largest customer and first reseller of OpenAI’s enterprise product, as part of a new deal the two companies announced Wednesday. PwC said it would roll out ...

Customer care, communication, and proactivity key to crisis management, forum told. 23-Aug-2024, 19:09. 23 Aug 2024, 19:09. Rex Tan. Share. Several industry leaders with experience in dealing with ...