It can be said that social customer care is the latest and greatest version of this “new marketing.” Handling customer service over social channels like Facebook, Twitter, etc., is a way to ...

Castle Green chief executive Gwyn Jones said: "We're pleased to have Peter on board in the new role of head of customer care. He has valuable experience which will help us continue to meet the high ...

Positive customer experiences (CX) are now an important competitive differentiator for brands, and the slightest misstep can lead to negative feedback, damaged reputation and customer turnover.

Instead, you’re competing on variables outside of the product itself, namely your performance and support. Customer care is split into two categories: proactive and reactive.

Our customer service supervisor visits patients each day to proactively address patient concerns before they turn into complaints. MCKNIGHT’S LONG-TERM CARE NEWS MCKNIGHT’S SENIOR LIVING ...

TROY, Mich.: 1 Feb. 2024 — Overall wireless customer care satisfaction has increased thanks to a boost in satisfaction with digital channels, according to the J.D. Power 2024 U.S. Wireless Customer ...

Editor's take: Customer care has become one of the most notorious business failures of the digital age, and everyone knows it. Now, artificial intelligence threatens to take this horror show of ...

TROY, Mich.: 2 Feb. 2023 — Whether it’s a simple billing inquiry, a plan change or a technical issue, wireless providers are solving customer issues faster than ever, according to the J.D. Power 2023 ...