Walmart Is Preparing to Welcome Its Next Customer: The AI Shopping Agent As consumers begin to use AI agents to do their shopping, retailers are trying to figure out how to market to bots in ...

Breeze Customer Agent can handle every digital interaction–recalling past conversations, scheduling meetings, even updating CRM records–so teams can work smarter and grow better. Last year, HubSpot ...

Sendbird Inc., an artificial intelligence communications and conversation platform, today announced the launch of what the company calls an “omnipresent” AI agent that can handle customer servi ...

The AI agent approach is driven by existing customer workflows As an example, Shih said that Salesforce is working with a major apparel company as a pilot customer for Einstein Service Agent.

net2phone has launched the AI Agent, a virtual assistant designed to enhance customer experiences across sales, support, and administrative tasks through various channels including website, phone ...

Showing a demo of a flashy, generative AI-powered customer agent is easy. Both newly formed startups and established tech leaders are offering them up—and the market is only trending upwards ...

An image shows a Zomato agent looking for a customer who ordered food while stuck in traffic. (Instagram/@delhivisit) The video is posted on an Instagram page titled Delhi Visit.

Meet Salesforce’s AI-Powered Customer Service Agent, Einstein. The software provider says Einstein will be a chatbot that’s actually smart. Here’s how it could help your business.

A Target employee in New Jersey was arrested this week after reports of him pointing a cell phone up the skirt of a female customer, officials said. David Sutton, 20, of Lakewood, was arrested ...

Today at WebexOne, Cisco (NASDAQ: CSCO) unveiled new AI-powered innovations, including the Webex AI Agent, AI Agent Studio and Cisco AI Assistant features for Webex Contact Center. These AI ...

Customer service is the direct, one-on-one interaction between a consumer making a purchase and a representative of the company that is selling it.

Walmart is preparing for sweeping changes in the way consumers shop, investigating how to make products appealing not just to human consumers, but also to the AI agents that will one day shop on ...