CreatorDB shares that building an effective influencer marketing strategy is no longer about one viral moment, it’s about long-term connection across the digital customer journey.

Having a comprehensive Customer Experience Management plan for your contact center is a key part of measuring and improving ...

Higher Logic, a leading provider of engagement software for associations and organizations, has named Nicole Saunders to lead ...

Great CX doesn’t require perfection—it requires intention. A genuine commitment to listening, learning, and putting people ...

University of California, Davis, where she earned her degree in Political Science. She has hands-on experience in legal support and customer service, having interned at a law firm and led operations ...

Consumers Energy's rate hike request would increase residential electric bills for its customers by 13.3%. The utility is ...

It involves understanding the customer’s needs, preferences, and pain points at each stage to provide a seamless and satisfying experience that fosters loyalty and advocacy. Awareness ...