Higher Logic, a leading provider of engagement software for associations and organizations, has named Nicole Saunders to lead ...

Having a comprehensive Customer Experience Management plan for your contact center is a key part of measuring and improving ...

CreatorDB shares that building an effective influencer marketing strategy is no longer about one viral moment, it’s about ...

Consumer advocacy and environmental groups are urging Louisiana's utility regulators to deny Entergy’s request to power ...

A B.C. man was surprised by fraudulent charges on his credit card, totalling almost $20K — and more surprised to learn his ...

First impressions count Map your messaging, content and communications across the entire customer journey, not just the buyer's journey, and follow them through to advocacy and focus, specifically ...

The awards ceremony recognized top-performing dealers for their outstanding achievements in business performance, customer ...

The withdrawals threatened community events throughout the Inland Northwest. Organizers of Coeur d’Alene’s Pride in the Park ...

Customer advocacy programs are hot right now. And why shouldn't they be? Customers have the ability to be hyper-connected to the brands they love through social media, and they are gaining more ...

Great CX doesn’t require perfection—it requires intention. A genuine commitment to listening, learning, and putting people ...

Seven in 10 consumers will choose a brand because they expect the experience will be good, an Ipsos report found.

Mashreq’s Muna Al Ghurair on transforming brand strategies through authentic storytelling and community engagement.