Discover the cutting-edge email marketing tools that are revolutionizing personalization in the digital age. This ...

The global Marketing Automation Market Size is Projected to Reach 81.01 billion by 2030 from USD 47.02 billion in 2025, at a CAGR of 11.5% during ...

On today's Daily Fix: One of the original founding members of xbox, Laura Fryer, says that Xbox Hardware is “Dead” and expressed disappointment with the direction Xbox has taken since she ...

Marc Benioff says Salesforce AI handles customer conversations with 93% accuracy, even with big companies like Disney.

Salesforce is among a number of companies slashing jobs and going all in on artificial intelligence, according to CEO Marc Benioff.

Learn how to create a seamless digital customer journey across multiple channels for a frictionless buying experience.

Decagon, a startup providing customer service solutions powered by artificial intelligence, said on Monday it had raised $131 million in a funding round that valued it at $1.5 billion.

Despite this shift in perspective, some high-profile companies are still moving forward with plans to lay off thousands of customer service workers and replace them with generative AI technologies.

Slack, a Salesforce-owned workplace messaging app, recently blocked other software firms from searching or storing Slack messages, The Information reported on Tuesday, citing a public disclosure.

Poppi changed its root beer soda formula following years of customer complaints. Here's what the company has to say about the new recipe.