HP has now reversed the move, citing 'initial feedback' and 'the importance of speaking to live customer service agents in a ...

Nice provides cloud and on-premises software solutions that primarily serve the customer engagement market as well as the financial crime and compliance, or FC&C, market. The majority of revenue is ...

Deep analysis of customer feedback will naturally shorten the gap between what your customers want and what you think they want. VoC marketing a ...

Support must include help for marketing your business in a highly competitive market. A strong franchise will provide ...

In addition to competitive threats to FUA pricing, Netwealth’s FUA is also exposed to financial market movements. Financial market weakness could trigger issues with investment products which could ...

CEOs from some of the largest networking companies and startups shared their thoughts on how AI would impact the networking ...

Arnold maintains the units and monitors uptime through its own uptime center, while Volvo monitors the machines through its ...

While AI’s contributions to this success are undeniable, it’s not a standalone solution. The future of retail customer ...

By working in partnership with the rest of the business, startup CTOs and their teams need to focus on building an ongoing technology foundation to drive innovation within legacy industry structures a ...

The success of two SkaLink pods at SNCF stations in Montpellier and Nogent-sur-Seine has convinced Luxembourg company Inui ...

Liverpool City Council is in the midst of a huge overhaul of its customer experience offerings, wanting to redesign services ...