Cebu Pacific, the country’s leading budget carrier, has become the first airline in Southeast Asia to fully integrate generative artificial intelligence (AI) into its customer support service.

Cierra is passionate about social justice issues, fiber-optic internet and sourdough bread. When she's not researching and writing about broadband and internet service providers, you can find her ...

Are we entering an era where machine customers outpace human buyers? This article explores the rise of AI-driven transactions ...

About seven years ago, representatives of bKash would visit the company’s agent points and merchant outlets across Bangladesh ...

As people rely more and more on artificial intelligence for recommendations on everything from product purchases to trip ...

Nice provides cloud and on-premises software solutions that primarily serve the customer engagement market as well as the financial crime and compliance, or FC&C, market. The majority of revenue is ...

BOHOL Light, the sole power distributor in Tagbilaran City, has improved customer service by launching its advanced spot bill ...

Deep analysis of customer feedback will naturally shorten the gap between what your customers want and what you think they want. VoC marketing a ...

Support must include help for marketing your business in a highly competitive market. A strong franchise will provide ...

Decades from now, when historians look back upon the first five years of the 2020s, two critical developments will stand out ...

In addition to competitive threats to FUA pricing, Netwealth’s FUA is also exposed to financial market movements. Financial market weakness could trigger issues with investment products which could ...

AI-driven support systems can operate continuously, assisting customers beyond standard business hours and catering to global ...