Today, the concept of personalization has blended into part of the customer experience. Using a name is barely a personalized ...

As the last straw for customer retention, customer service is key. Here's how AI can help elevate the customer experience for ...

HP has now reversed the move, citing 'initial feedback' and 'the importance of speaking to live customer service agents in a ...

Liverpool City Council is in the midst of a huge overhaul of its customer experience offerings, wanting to redesign services ...

What''s the new trend across the globe? It''s artificial intelligence. It has become the ultimate game-changer, affecting ...

BOHOL Light, the sole power distributor in Tagbilaran City, has improved customer service by launching its advanced spot bill ...

Lyft announced a new partnership with Anthropic to use the Claude AI assistant to handle customer service requests. Claude is already being put to use handling service inquiries from drivers, reducing ...

Trump can fix one of the most-broken aspects of the Biden administration – its antitrust efforts. Activist staffers like ...

AI is revolutionizing post-holiday retail operations, streamlining processes, prioritizing critical tasks, and automating routine workloads.

Cierra is passionate about social justice issues, fiber-optic internet and sourdough bread. When she's not researching and writing about broadband and internet service providers, you can find her ...

White Label MNVOs are having their moment. As the telecoms industry evolves, companies that leverage tech from larger carriers and rebrand it to flesh out their product and service offerings are ...

Suppose an AI assistant fails to answer a question about current events or provides outdated information in a critical situation. This scenario, while increasingly rare, reflects the importance of ...