HP has now reversed the move, citing 'initial feedback' and 'the importance of speaking to live customer service agents in a ...

Liverpool City Council is in the midst of a huge overhaul of its customer experience offerings, wanting to redesign services ...

Deep analysis of customer feedback will naturally shorten the gap between what your customers want and what you think they want. VoC marketing a ...

Open-access networks bring fast fiber to cities across the US, but they don’t work like typical internet service providers.

BOHOL Light, the sole power distributor in Tagbilaran City, has improved customer service by launching its advanced spot bill ...

Agentic AI refers to autonomous agents capable of executing tasks on behalf of users without continuous human oversight.

Trump can fix one of the most-broken aspects of the Biden administration – its antitrust efforts. Activist staffers like ...

White Label MNVOs are having their moment. As the telecoms industry evolves, companies that leverage tech from larger carriers and rebrand it to flesh out their product and service offerings are ...

Nice provides cloud and on-premises software solutions that primarily serve the customer engagement market as well as the financial crime and compliance, or FC&C, market. The majority of revenue is ...

About seven years ago, representatives of bKash would visit the company’s agent points and merchant outlets across Bangladesh ...

From added flexibility to future loyalty perks, these are the main benefits of booking direct with travel companies, from ...

Are we entering an era where machine customers outpace human buyers? This article explores the rise of AI-driven transactions ...