People rarely share something they’re merely satisfied with. Satisfaction is table stakes. Delight gets shared.

In cases where satisfaction turns into delight, you do not just create a customer base; you create a community. In this community, every little step toward excellence adds up to a bigger trip ...

Reichheld and Markey (2011) found that customer delight is “the only kind of growth that can be sustained over the long term.” A study conducted by Air Miles Corporate (formerly Loyalty One) shows ...

From creating a memorable first impression to finding ways to turn customers into raving fans, it’s important to know how to create experiences that enhance customer satisfaction.

Moving is widely recognized as one of life’s most stressful events. For customers, it’s not just about transporting ...

Achieving customer delight ... So, if you want to improve the mood of all your employees, create a work environment that boosts social interaction.

While creating positive customer interactions is important, investing lots of time and resources in “delight” can make companies neglect the real drivers of loyalty. Let’s discuss the right goals for ...

From data to delight: Unleashing power of consumer insights for a superior customer experience February 16, 2023, 10:23 AM IST Shubhi Agarwal in Voices , Business , TOI ...

It led me to create a business that prioritised skills development and giving 100% back to the customer. ... and exceed that 101% when it comes to service delivery and customer delight.

Being able to combine customer data to create a single source of truth can impact business decision making and customer service. Young says, “Healthy, secure, accessible data is paramount to ...

As the country continues to recover from the current economic downturn, it is important that businesses, whether small, medium, or large, do things differently to remain in business in the long run.