What makes great customer service? I believe it's empathy, reassurance and confidence, so is AI with a human touch the answer ...

Trying to squeeze an extra dollar out of a sale--or even giving away free samples--isn't always a smart strategy.

Hong Kong's leading gift card provider, announced the launch of its first dining gift card "Food Pass in Delight" in ...

Every time you interact with a product or service, your brain is silently processing emotions that shape your perception.

Operating in over 500 cities and processing a staggering million orders daily, Swiggy is one of India's largest hyperlocal delivery platforms. So, obviously, it has made a reputation – largely it is ...

It’s not just lower-income consumers who are penny pinching to navigate President Donald Trump’s trade war and an ...

The programme aims to redefine excellence by celebrating outstanding achievements among stakeholders, including retailers, F&B outlets and others. The event also saw the progressive airport company ...

Chakravartty has 15+ years in travel retail, with expertise in supply chains, consumer behaviour and merchandising, and is ...

A travel retail professional with over 15 years of experience, Chakravartty has expertise in operations and commercialising ...

WHSmith India has appointed Shantanu Chakravartty as its Chief Executive Officer and Director. His leadership for the past ...