Amazon Web Services AI chatbot Q represents a groundbreaking development in customer service, showcasing Amazon’s commitment to utilizing advanced technology to enhance customer interactions.

Ada, the Toronto-based company that automates 4.5 billion customer service interactions, has partnered with OpenAI to use GPT-3.5, the large language model that is the foundation of ChatGPT. Meta ...

While human customer-service representatives with sunny dispositions can please clients, new research suggests that customers don’t always want their chatbots to be cheerful.

Why I Need My Own Chatbot to Deal With Customer-Service Chatbots. My bot will call your bot—and we’ll all be a lot better off. By . Alexandra Samuel. Share. Resize. Listen (1 min) ...

International delivery firm DPD is updating its AI-powered chatbot after it gave some unexpected responses during an exchange with a disgruntled customer. Musician Ashley Beauchamp recently turned ...

Big mistake. At the start of lockdown, we scrambled to secure a refund. We called the airline’s customer-support line: no dice. We pleaded with its online chatbot, a lobotomized character named AVA.

An AI customer service chatbot for international delivery service DPD used profanity, told a joke, wrote poetry about how useless it was, and criticized the company as the “worst delivery firm ...

According to Manhattan's estimates, the chatbot could save up to 30 seconds per interaction, potentially increasing customer satisfaction and the net promoter score (NPS).

London, England, Oct. 23, 2024 (GLOBE NEWSWIRE) -- Shisha Vibe, a top online vape store with multiple locations in London, is thrilled to introduce its new AI-powered customer service chatbot.

Virgin Money’s AI-powered chatbot has reprimanded a customer who used the word “virgin”, underlining the pitfalls of rolling out external artificial intelligence tools.