Dengan kemampuan untuk berpikir, bertindak, dan belajar secara mandiri, teknologi ini membuka jalan menuju masa depan yang ...

Silverback AI Chatbot has formally announced the launch of its AI Automation feature, marking a significant development in the company’s mission to help businesses manage customer interactions ...

Con Edison asks entire NYC customer base to conserve energy as heat wave worsens The company said it is also reducing voltage in certain neighborhoods to maintain reliability.

Verizon adopts Google’s Gemini AI to help customers solve ‘complex’ issues The new Gemini-fueled Verizon chatbot will still let customers talk to a real human upon request.

Hyatt cut 30% of US customer service staff, affecting ~300 roles amid industry shift to AI automation for cost savings.

Verizon has partnered with Google to revamp its My Verizon app with a Gemini AI-powered customer assistant. It is capable of quickly fixing complex issues without any intervention from a human ...

Decagon, a startup providing customer service solutions powered by artificial intelligence, said on Monday it had raised $131 million in a funding round that valued it at $1.5 billion.

By offering transparent tooling and clear implementation examples, OpenAI is pushing agentic systems out of the lab and into everyday use.

Rochester Gas & Electric and New York State Electric & Gas are among the utilities fined by the state for failing to meet customer service metrics.