With telecom compliance under increasing regulatory pressure in India, enterprises are re-evaluating the resilience and legality of their contact center infrastructure. In this context, Simple2Call, a ...

Frost & Sullivan commends QualiZeal for setting a high standard in competitive strategy, execution, and market responsiveness. The company's vision, innovation pipeline, and customer-first culture are ...

AI is driving a new wave of CCaaS market growth. NICE, Genesys and Amazon Connect lead the seat count — but the game is ...

Discover the best call center software available today. We selected these options based on factors such as key features, uptime, pricing and more.

"We believe, being recognized as a Visionary in this year's Gartner Magic Quadrant for Backup and Data Protection Platforms, is a testament to HYCU's unwavering commitment to driving data protection ...

Gartner, Inc. announced the top strategic trends in software engineering for 2025 and beyond. These trends enable organizations to accelerate innovation through AI-driven automation and adopt ...

Safe Software Named a Customers’ Choice in 2025 Gartner® Peer Insights™ ‘Voice of the Customer’: Data Integration Tools Safe Software has been recognized as a Customers’ Choice in the ...

On June 18, 3CLogic announced that a prominent global hospitality and luxury resort organization has adopted its solution. 3CLogic is an AI-powered contact center platform designed specifically ...

The contact center agents of betting organizations must adhere to well-drafted scripts so that they say everything that’s under the legal boundaries and compliance norms.

MainStreaming, the award-winning and innovative Edge Video Delivery Network, is proud to announce it has been named a Representative Vendor in 2025 Gartner Market Guide for Edge Computing, within ...