Lifesize, Inc., a leader and global provider of cloud contact center and video meeting solutions in over 100 countries with 1700 channel partners, tod ...

Gartner Magic Quadrant for Contact Center as a Service, 9 November 2020, Steve Blood, Drew Kraus, ... See how our customer-centric expert services, innovative software, ...

Gartner's 2023 Magic Quadrant for Contact Center as a Service (CCaaS) is set to bring big changes to the industry. Learn about the upcoming changes .

Call center representatives use CRM software specifically designed for contact or help centers. These platforms host all customer information, including contact information, interaction history ...

Gartner predicts a 16% growth in conversational AI thanks to the booming contact center tech market, the advent of virtual assistants and as-a-service models.

Gartner, an industry analyst, considers Nice’s CXone as a leader in the industry along with Genesys’ Cloud CX. We think the contact center software market, as a whole, ...

Out of over 100 products evaluated by Gartner, Bright Pattern Contact Center scored above legacy vendors including Genesys PureCloud, NICE inContact CXone, Five9, Aspect, and RingCentral in annual ...

In March, Polaris Market Research published a report that put the contact center software market at $23.81 billion in 2021 with a forecasted revenue of $116.02 billion by 2030.

A contact center’s ability to deliver better customer satisfaction plays a pivotal role in building a brand’s image. Even a single bad experience can make a customer switch to a competitor.

Talkdesk Inc., a provider of cloud-based customer service software, has raised $230 million in a Series D funding round that values the company at $10 billion, up from a valuation of $3 billion in ...

NICE inContact, a NICE business, today announced that Gartner has recognized the company as a Leader in the 2020 Gartner Magic Quadrant for Contact Center as a Service report. The company was ...