The global Healthcare Contact Center Solution Market is set for explosive growth, forecasted to expand at an impressive 19.9% compound annual growth rate (CAGR) from 2023 to 2033. The market, which ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

The new state-of-the-art facility ensures optimal performance and safe operations with advanced monitoring of battery assets, which have grown exponentially within the Energy Storage and Electric ...

CLogic, the leading AI-powered contact center platform purpose-built for ServiceNow®, today announced that a major alcoholic ...

PRNewswire/ - Cinareo Solutions Inc., a Toronto-based data analytics company, has secured $1 million in pre-seed funding to address capacity planning challenges in the contact center industry. The ...

Data analytics is no longer the future of business—it’s what drives business today. According to Statista, 74 zetabytes of data was produced in 2021—and that figure continues to rise. Companies are ...

Technological advancements in AI for networking focus on the integration of advanced machine learning models, natural language processing, and predictive analytics to improve network automation and ...

Technological innovation is at the heart of the fight against fraud. The use of big data analytics to monitor and analyze transaction patterns and detect anomalies has become more prevalent.

The global integration of Artificial Intelligence (AI) has given a major push for the call center industry's massive smart ...

“Say we can enable your contact center to automate your intelligent voice response system. We can automate it with virtual agents so that you’re working 24 hours a day. We can conduct response ...