By providing adaptable analytics, businesses can uncover critical trends and opportunities for improvement, ensuring a significant competitive edge in the dynamic contact center landscape.

CLogic, the leading AI-powered contact center platform purpose-built for ServiceNow®, today announced that a major alcoholic ...

This cloud-based technology is easy to implement, scalable and often bundles advanced features for customer self-service, analytics and workflow automations. To determine the best call center ...

PRNewswire/ - Cinareo Solutions Inc., a Toronto-based data analytics company, has secured $1 million in pre-seed funding to address capacity planning challenges in the contact center industry. The ...

Along with the introduction of AI Analyst, Cresta has also made significant enhancements to existing solutions offered within the company’s AI-powered contact center analytics suite, Cresta Insights.

Along with the introduction of AI Analyst, Cresta has also made significant enhancements to existing solutions offered within the company's AI-powered contact center analytics suite, Cresta Insights.

Jan. 23, 2025 /PRNewswire/ -- Cresta, the leading contact center AI platform for human ... With traditional analytics platforms, it can be incredibly time and cost-intensive for organizations ...

By deeply understanding customer purchase behavior, Cavallo helps distributors uncover new revenue opportunities and preemptively address profit-reducing issues like churn GRAND RAPIDS, Mich., Jan. 23 ...

“Say we can enable your contact center to automate your intelligent voice response system. We can automate it with virtual agents so that you’re working 24 hours a day. We can conduct response ...

By providing adaptable analytics, businesses can uncover critical trends and opportunities for improvement, ensuring a significant competitive edge in the dynamic contact center landscape. “The launch ...