A contact center analytics solution like the one offered by RingCentral enables you to gain a better understanding of how your agents are performing and offers a comprehensive view of every customer ...

How is your brand currently analyzing these interactions to yield real and impactful business results? Implementing a contact center analytics program will enable you and your brand to pinpoint ...

You will need to download the CallCenterAnalysticsDataFiles.rar in order to run the Clean Up.R and Machine Learning.R scripts. The HTML file does include code ...

This cloud-based technology is easy to implement, scalable and often bundles advanced features for customer self-service, analytics and workflow automations. To determine the best call center ...

Uncover rich insights into the performance of your contact center. RingCentral supports a wide range of advanced analytics tools with multiple perspectives that can help in strategic decision-making.

The first step to use data analytics for call center performance is to define the key metrics that measure the quality and efficiency of the service. Some common metrics include average handle ...

“Say we can enable your contact center to automate your intelligent voice response system. We can automate it with virtual agents so that you’re working 24 hours a day. We can conduct response ...

But how do you measure and improve it in your call center? Call center analytics software can help you gain insights into your customer interactions, agent performance, and operational efficiency.

You need a solution that will also work with your existing contact center. Our sample solution, Live Call Analytics with Agent Assist (LCA), does most of the heavy lifting associated with providing an ...

Automate repetitive sales, service, and marketing activities with Nextiva. Image: Nextiva Contact center analytics help teams make data-driven decisions, and Nextiva is capable of reporting on all ...

Dedicated call center software offers all the trappings ... ensuring seamless communication in a high-pressure environment. From advanced analytics to IVR, the software makes light work out ...