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The demand for voice and speech recognition technologies is massive — and growing. An analysis by market research firm Markets and Markets found that the sector could be worth over $28.1 billion by ...

Managing crisis with technology. Amy Sessions shares how Clearwater’s utility customer service team leverages new tech to ...

Eleven-time NBA All-Star Stephen Curry has been drafted by Shaquille O'Neal to 'Team Shaq' for the 2025 NBA All-Star Game at Chase Center. O'Neal sought to reunite many of the NBA OGs, pairing ...

Love Hurts has a title that truly encapsulates the feeling of the movie. There’s deep emotion but also a lot of action. And, of course, many laughs. To help you get a taste of what the movie has ...

Set SMART goals with team-based rewards • Promote open communication ... decisions • Regularly assess progress To motivate call center agents to collaborate, I’d first identify the ...

Set clear hold time expectations, offer call-back options, and use automated messages to update customers. Keep agents efficient and empathetic to reduce frustration.

The Toronto Maple Leafs continue to push to acquire a center ahead of the March 7th trade deadline and the 4 current frontrunners have been identified. The Maple Leafs have officially bumped their ...

One of the striking characteristics of the sketch is a filled-in circle on the cheek. Sonia asked if it was hyperpigmentation, referring to when a patch of skin is darker than the surrounding skin ...

Card payments company Dojo hopes to soothe young staff with graffitied contact centre by BDG Architecture & Design. Call centres or contact centres typically have a young demographic, with most ...

The joint venture is looking to create a multi gigawatt-scale co-located power plant and data center. The announcement comes as Chinese tech startup DeepSeek ’s new artificial intelligence chatbot has ...