Take the client email and strip it down to what really needs to be addressed: “Explore new options for the color scheme, especially surrounding the purple in the tertiary color palette. Assess ...

Here are a few concepts that have resonated with me: Prioritize: In Troutman Pepper’s client feedback program, feedback is delivered with a list of recommendations for follow-up.

Maggie and Ali explore: - The moment in Maggie’s career she realized the importance of client feedback - What firms can learn from outside of the legal industry when developing client feedback ...

3. Request client preferences: Asking about customer communication preferences when onboarding a new client. “We want to foster an environment where feedback is a part of the client journey with ...

Banks often struggle to get a unified voice of the customer across channels, including feedback from call centers, chatbot messages, social media and branches. Much of the data they collect is siloed ...

In nearly every industry, customer feedback is an effective way to illustrate a company's ethos, bolster its track record, and offer prospective clients a glimpse of the organization as a whole ...