eGain Solve for Cisco allows voice and digital contact center agents on Cisco Finesse to confidently answer customer questions by clicking on a “Solve” button within the Finesse desktop. Behind the ...

eGain Solve for Cisco (TM) helps Cisco deliver a connected digital experience with AI knowledge, proactive digital engagement and connected analytics Marketwired Mon, Jun 26, 2017, 3:30 AM ...

Comm100 can be embedded directly into Cisco Finesse to integrate with Cisco UCCE or UCCX. Once an agent logs in to the Cisco Finesse agent desktop, they have full access to the Comm100 agent ...

A Bethesda software company that develops contact center desktops and wallboards has updated an iOS and Android app that works with the Cisco Finesse agent and supervisor desktop. The new Mobile ...

"With the end-of-life announcement of CAD, we saw a large hole in the voice-only Cisco contact center suite that could be filled by our Upstream Works for Finesse product line, it seemed to be a ...

TORONTO, ONTARIO-- (Marketwired - June 5, 2015) - Upstream Works, the leading provider of omnichannel insight and automation solutions for contact centers, announced today the addition of Blended ...

NovelVox CEO Amit Gandhi states “staying ahead of the market trend, we (NovelVox) have once again successfully brought in a revamped and friendlier version 2.0 of Cisco Finesse Mobile Agent App for ...

eGain Solve™ for Cisco allows voice and digital contact center agents on Cisco Finesse to confidently answer customer questions by clicking on a "Solve" button within the Finesse desktop. Behind the ...