A study analyzing 500,000 customer service interactions shows chatbots struggle with complex issues while human agents excel ...

Speaking at the Capital Framework for Large Banks conference at the Federal Reserve Board of Governors, Altman addressed one ...

As the tech stack grows, so does the risk of complexity without clarity. To avoid chasing trends, leaders must focus on ...

Artificial intelligence chatbots are everywhere these days, from smartphone apps and customer service portals to online ...

As these tools become more embedded in customer service systems, understanding customer preferences and behaviours is crucial. Despite the enthusiasm on the business side for chatbots, customers are ...

People are generally skeptical of customer service chatbots, and many outright despise them. In a recent Gartner survey, 64% of consumers said that they’d prefer companies didn’t use AI of any ...

Frustrated by protracted waits to get a customer service agent on the phone? Help may be on the way in the form of conversational chatbots. These computer programs, powered by the technology ...

The good news is, the latest in conversational AI for customer service has the potential to improve the image of an industry previously filled with unhelpful chatbots, Roberti said: “I would say ...

In contrast, chatbots don’t come with a wide range of expenses and can reduce customer service costs by as much as 30% while having a near-infinite potential to scale up. More Sales And Revenue ...

Ada, the Toronto-based company that automates 4.5 billion customer service interactions, has partnered with OpenAI to use GPT-3.5, the large language model that is the foundation of ChatGPT. Meta ...

Artificial intelligence (AI) is here to stay. Three-fourths of business leaders say they are planning to escalate their AI investments, as they see its potential to redefine customer service and many ...

NEW YORK — Can you trust Erica, or Sandi or Amy to increasingly control parts of your financial life without giving you inaccurate information or sending money to the wrong place?Th… ...