A study analyzing 500,000 customer service interactions shows chatbots struggle with complex issues while human agents excel ...

Artificial intelligence chatbots are everywhere these days, from smartphone apps and customer service portals to online ...

Artificial intelligence (AI) chatbots are everywhere in e-commerce. Answering questions instantly, handling thousands of customer interactions at once, and working 24/7 without ever needing a break, ...

HCLTech’s enterprise-grade cognitive virtual agent with generative AI offers dynamic, personalised, and intelligent engagement.

Speaking at the Capital Framework for Large Banks conference at the Federal Reserve Board of Governors, Altman addressed one ...

From flawed data to legal fallout, hallucinations are a growing risk in AI-powered support. This guide shows how to reduce the damage.

Customers contact companies regularly to purchase products and services, inquire about orders, make payments and request returns. Until recently, the ...

No matter if it's excellence in customer service, fine-tuned analytics, or nuanced personalization, AI has the capacity to ...

Artificial intelligence chatbots are everywhere these days, from smartphone apps and customer service portals to online search engines. But what happens when these handy tools overestimate their own ...

Amjad Al Sabbah of Sprinklr, and Francoise Russo of Aramex share how they are enabling hyper-personalised, AI-powered customer journeys ...