A research study carried out by Malta Financial Services Authority (MFSA) revealed over 60% of clients are enrolled in mobile ...

ICHEME’s journals publisher Elsevier has launched a new AI tool to help engineers extract, summarise, and compare information ...

Both companies are asking the judge to dismiss claims that they failed to ensure the chatbot technology was safe for young ...

The Independent is launching a new fast news service that will harness artificial intelligence (AI) to create summarised versions of articles for people on the move. The platform, called Bulletin, ...

Some staff were told the ban was to "to help keep Department of Commerce information systems safe," according to Reuters.

I think the ideal service isn’t all human or all tech—it is a careful balance that keeps efficiency high but prioritizes human connection for moments that matter.

From AI-powered concierges to automated check-ins and robotic kitchen assistants, technological innovations are transforming the hospitality industry, as hotels, restaurants and catering (HORECA) ...

Customers are shifting the way they interact with chatbots to discuss more complex areas like service and sales, rather than just basic information.

AI Chatbot ChatGPT reportedly suffered an outage on Monday. Users reported seeing the message, "upstream connect error or ...

When customers face issues, they expect quick solutions—but delays and poor support can turn frustration into lost loyalty. Enter AI: the game-changer reshaping contact centres, making them faster, ...

Baidu has launched its AI model, Ernie X1, focused on articulating its reasoning process. The company also upgraded its ...

Prompt: "Given the following dataset representing daily temperatures in Celsius: [22, 25, 28, 26, 23, 21, 24, 27, 29, 30, 28, ...