Business AI can follow up with customers to answer questions The new WhatsApp Business features were unveiled on Tuesday ...

As OpenAI pitches its artificial intelligence to big companies and government agencies, it’s taking a page from the playbook ...

Butler says the company had “worked very closely with Google” to prevent the Verizon AI agent from hallucinating by creating small language models that are personalized to Verizon services and ...

Anthropic says the new models underwent the same "safety testing" as all Claude models. The company has been pursuing ...

The toll road operator introduced a generative AI chatbot, built on Anthropic's Claude large language model, in August last ...

"I don't think there's anything more important than being able to analyze who your customers are," Barry Moltz, a small business expert, told Newsweek.

Here are three of the most common questions Ask Skift 2.0 has fielded recently and a brief summary of the responses it gave.

ChatGPT can be a useful brainstorming partner or impede the diversity of ideas depending on how you use the AI.

Klarna is all in on AI, so much so that it made a chatbot of its CEO to take customer service calls. The AI said it handles routine queries, freeing up human workers to focus on complex issues. We ...

Hertz recently started implementing an AI–driven vehicle scanner that scans cars before and after rentals to check for damage ...

Patients using chatbots to assess their own medical conditions may end up with worse outcomes than conventional methods, according to a new Oxford study.

Billed as Australia’s first-of-its-kind generative AI-powered pet care assistant, the PetAI chatbot will answer client questions about a range of pets including cats, dogs, reptiles, birds ...