Business AI can follow up with customers to answer questions The new WhatsApp Business features were unveiled on Tuesday ...

The toll road operator introduced a generative AI chatbot, built on Anthropic's Claude large language model, in August last ...

Butler says the company had “worked very closely with Google” to prevent the Verizon AI agent from hallucinating by creating small language models that are personalized to Verizon services and ...

As OpenAI pitches its artificial intelligence to big companies and government agencies, it’s taking a page from the playbook ...

Klarna is all in on AI, so much so that it made a chatbot of its CEO to take customer service calls. The AI said it handles routine queries, freeing up human workers to focus on complex issues. We ...

Anthropic says the new models underwent the same "safety testing" as all Claude models. The company has been pursuing ...

"I don't think there's anything more important than being able to analyze who your customers are," Barry Moltz, a small business expert, told Newsweek.

Patients using chatbots to assess their own medical conditions may end up with worse outcomes than conventional methods, according to a new Oxford study.

Billed as Australia’s first-of-its-kind generative AI-powered pet care assistant, the PetAI chatbot will answer client questions about a range of pets including cats, dogs, reptiles, birds ...