Over the past year or so, we’ve seen a few scattered reports indicating that Apple has been exploring ways to integrate Apple ...

Silverback AI Chatbot has formally announced the launch of its AI Automation feature, marking a significant development in the company’s mission to help businesses manage customer interactions more ...

A report indicates Apple is creating a generative AI chatbot for its Support app, enhancing user experience. This feature may ...

When artificial intelligence first made its mark in the professional sector, many perceived it with caution. Today, as AI continues to be interwoven with every business function across industries, the ...

Convenience is a key component of the customer experience, therefore a 24/7 chatbot that handles customer service is a cost-effective and powerful way to provide basic support to consumers.

GPT-Trainer launches an LLM-native AI chatbot framework for no/low-code users, enhancing business operations and customer service. BOSTON, United States - April 26, 2024 — GPT-Trainer, a leader ...

Decagon, a two-year-old AI startup helping companies cut customer support costs, is in talks to raise $100 million at a $1.5 billion valuation, according to Forbes, which cites multiple sources ...

WhatsApp chatbots are intelligent assistants, handling initial conversations, qualifying prospects and booking appointments ...

A chatbot can maximize the productivity of your business by answering common customer questions, but it's important to know when to pass the baton to a real person.

Your weekly round-up of the questions asked by readers of CIO, Computerworld, CSO, InfoWorld, and Network World sees us learn ...

Reportedly, Microsoft is testing an AI chatbot for its Xbox which will provide customer support to users. The Xbox Virtual Support Agent (chatbot) automates support tasks and responds to questions ...

LogMeIn Inc. is the latest enterprise tech firm to jump on the chatbot bandwagon. The publicly traded remote access provider today announced that it’s acquiring Israeli virtual assistant maker ...