1 The average global banking customer retention rate in 2025 is 82.4%. 2 Digital-only banks now hold a customer churn rate of ...

Instead of replacing people outright, AI can replace the parts of their work that slow them down. We just need to use it strategically.

UK Consumers Are Biggest AI Sceptics across EMEA - ServiceNow research shows UK is one of the most sceptical countries in EMEA contact centre ...

Anyone ranging from forklift drivers, crop farmers, call centre operators as well as accounting types might like to broaden ...

Hungary, with its vibrant startup ecosystem and strong presence in industries like fintech, tourism, manufacturing, and enterprise IT, is becoming a hotspot ...

Simply Creative Agency adds AI development to its services, helping businesses innovate while continuing to support Bedford’s ...

Unlock AI strategies proven to scale Shopify customer service in 2025, streamline CX ops, boost conversion, and deepen ...

Austin-based Cyara releases next-generation platform to help enterprises validate and monitor AI-driven customer experiences.

AI chatbots’ content rules often frustrate users, study finds. But those “guardrails” can also go awry — and quite often do, as a new academic study documents. There are good reasons for AI companies ...

Granicus, a global leader in customer experience technologies and services for government, today announced the launch of Government Experience Agent (GXA) - a ...

The Claude AI products will help financial professionals make investment decisions, analyze markets and conduct research, ...