A report indicates Apple is creating a generative AI chatbot for its Support app, enhancing user experience. This feature may ...

Over the past year or so, we’ve seen a few scattered reports indicating that Apple has been exploring ways to integrate Apple ...

United Bank for Africa's (UBA) chatbot, LEO, has become the first AI-powered chatbot to process cross-border payments using ...

Silverback AI Chatbot has formally announced the launch of its AI Automation feature, marking a significant development in the company’s mission to help businesses manage customer interactions more ...

The tax department’s annual report reveals a diverse and growing range of use cases for generative tools, including ...

Verizon has partnered with Google to revamp its My Verizon app with a Gemini AI-powered customer assistant. It is capable of quickly fixing complex issues without any intervention from a human ...

WhatsApp chatbots are intelligent assistants, handling initial conversations, qualifying prospects and booking appointments ...

Maurice Jenkins, Chief Innovation Officer at MIA, discusses the airport's focus on emotional touchpoints, sensory branding, ...

HMRC has used AI for a variety of activities including testing the technology’s ability to provide a summary of calls to HMRC ...

Austin-based Cyara releases next-generation platform to help enterprises validate and monitor AI-driven customer experiences.

Your weekly round-up of the questions asked by readers of CIO, Computerworld, CSO, InfoWorld, and Network World sees us learn ...

At the moment, the Apple Support app lets you talk to a real-life Genius Bar member about issues with your products, and ...