I received two frantic phone calls in less than 12 hours several days ago. Both calls were about plumbing emergencies. The one young woman was so flustered she hung up on me the instant she discovered ...

Learn how to navigate customer service interactions with ease, using proven techniques that foster positive outcomes and build strong relationships.

Q4 2024 Earnings Conference Call February 20, 2025 4:30 PM ETCompany ParticipantsAmy Shaw - Vice President of Finance, ...

AI agents change customer interaction rules. They provide 24-hour service, and one way they may help companies interact with consumers in cost-effective and relevant ways is by providing customized ...

While AI’s contributions to this success are undeniable, it’s not a standalone solution. The future of retail customer ...

I once relied on technology, assuming digital tools would never fail, but a single payment issue revealed deeper problems in ...

For organizations looking to integrate AI-powered voice assistants, some key questions must be answered to ensure success.

It’s a common scenario: a customer receives a call from an unknown number ... such as appointment reminder, customer service, refill reminder, delivery service and patient callback.

and merchants who had used Grubhub’s customer service system, along with student users of its campus dining service. Names, email addresses, and phone numbers were accessed, along with partial ...

The Secret Service is investigating after a Florida man was arrested for allegedly calling for the assassination of President Trump on Facebook. Police said Shannon Depararro Atkins told them his ...

This guide provides comprehensive information on Delta Airlines customer service, including contact details, support options, and tips to get the best assistance. The most direct way to reach Delta ...

We received dozens of responses to David Banks' Jan. 12 column from those on the customer side. Now we'd like to invite those on the corporate side of things to weigh in. (VICTOR J. BLUE/The New ...