LYING in bed at night 68-year-old Melanie O’Reilly lay awake worrying about how she couldn’t afford to quit her £23,500 a ...

Some 64% of senior IT decision makers at large companies expect their HR and IT functions to merge within five years, ...

Office property growth surges Demand for call centre space has seen BPO operators set up across the region By Staff Writer ...

Manitoba nurses are set to vote this week on whether to declare the Health Sciences Centre such a dangerous workplace that ...

The Commonwealth Bank of Australia made headlines when it announced last week it would cut 45 call centre jobs, thanks to the introduction of an AI ...

A Christchurch man who has applied for hundreds of jobs without success says there are just no roles for people, even if they ...

Greetings TCPAWorld! Happy Monday! If you’ve ever been stuck shouting “representative or agent” or pressing zero repeatedly into the void of an automated system, this one’s for you.

A determined young woman from Liverpool attempts to navigate the classist corridors of Cambridge in a bravura one-woman show, ...

New bipartisan US legislation would require firms to disclose their use of AI in customer service calls, limit federal ...

The caterer Clam Jam Boil & BBQ opened July 19 as the new 3 Broke Blokes Grille at Lost Tavern Brewing’s Bethlehem taproom at ...

The Australian sharemarket has ended the day lower, with miners weighing on the index while the Federal Reserve kept rates on ...

Samsung's enterprise development programme offers funding, mentorship and business opportunities to boost job creation and ...