New bipartisan US legislation would require firms to disclose their use of AI in customer service calls, limit federal ...

Dozens of staff will leave the bank’s call centres after the rollout of a voice chatbot. It’s the first time a bank has ...

The company says the jobs will be lost when the call centre closes by the spring of 2026.

One of Australia's largest employers axes 45 jobs in its customer call centres after rolling out an artificial intelligence ...

Multiple former Qantas call centre managers who spoke to Crikey identified the company’s decade-long program to ship the ...

Australia’s largest company has come under fire once again after another round of job cuts, with the roles being culled set ...

Australia's biggest bank has announced it will slash dozens of jobs by replacing workers with artificial intelligence. ...

Atlassian co-founder Scott Farquhar says Australia should seek to host data centres for governments around the world and ...

The European Union must urgently address AI’s profound impact on employment, income, and social cohesion by forging a ...

Samsung's enterprise development programme offers funding, mentorship and business opportunities to boost job creation and ...

Layoffs are near, that’s what we heard earlier this year from Meta founder Mark Zuckerberg. Job cuts have been happening ...

A seismic shift in Australia's job market looms as AI prepares to replace 'tens of thousands' of middle-class workers in banking, HR and call centres. Vast numbers of the children of baby boomers have ...