Exposing the risks posed by heat behind bars requires coverage at the intersection of public health, climate change and ...

When darkness falls, your steps falter and the path ahead is frightening, keep inching forward, keep believing, keep praying.

AI is supplying powerful new tools at a fraction of the cost, forcing below-the-line artists to wonder if the future of ...

‘THE CENTER OF EVERYTHING’: President Donald Trump is in Scotland. But to understand where we are six months into his second ...

Julian is a gold rush town nestled in the mountains of San Diego County. The second you drive into town, the aroma of fresh-baked apple pie greets you like an old friend. This mountain getaway is ...

A penny for the thoughts of our thankless call center workers. If these customer support personnel weren't treated like robots before, in other words, they are now — in a distressingly literal ...

President Donald Trump’s grip on the Republican Party since voters deemed him the standard-bearer in 2016 has, of course, had no shortage of coverage — but the ways in which Trump is constantly ...

Two days after deadly Texas floods, the agency struggled to answer calls from survivors because of call center contracts that weren’t extended.

10News Wake Up Call: Another day of scorching heat across county; workers rescued after tunnel collapse ...

Iowa City-based Center for Worker Justice announced it would be closing its doors after more than 13 years advocating for low-wage and immigrant workers who were victims of labor law violations like ...

The Gist Agents aren’t anti-AI—they’re anti-neglect. Reddit threads show call center workers fear being left behind, not by bots, but by poor leadership and lack of support. AI is increasing ...