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Yes, AI is making you dumber. Or at least AI makes you think you are dumber than you once were. But is that a bad thing?

Managing crisis with technology. Amy Sessions shares how Clearwater’s utility customer service team leverages new tech to ...

We also respect individual opinions––they represent the unvarnished thinking of our people and exacting analysis of our research processes. Our authors can publish views that we may or may not ...

science to design. The breakthroughs and innovations that we uncover lead to new ways of thinking, new connections, and new industries.

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Inbound call center agents provide reactive customer support ... This information will be collected, analyzed, and passed on to product design or software development teams, web designers, mobile app ...

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Missed the AI processor boat, split with CEO savior, lost #1 seat to Samsung ...

Make data more insightful with free, online, collaborative spreadsheets. Microsoft Copilot in Excel unlocks the latest AI capabilities to help you achieve your goals—from creating a simple spreadsheet ...