AI call center software must have natural language processing (NLP) technology to help the system understand, interpret, and respond to human language in a natural, conversational manner.

Many call center software features have no major impact on performance. Only a select few capabilities separate top vendors from the rest, and those are the ones to focus on. In this guide, we ...

Cloud-based call centers offer more than just VoIP. Explore key features, industry use cases and what sets top platforms apart.

Best Call Center Service of 2024 Call center software is an integral part of your sales and marketing framework, but there’s a wide range of features and factors to consider before you make a ...

How much does call center software cost? Call center software ranges from $60 to $200+ per agent per month. This is quite a big range and doesn’t necessarily tell the full story. It’s like ...

A call center system is a collection of software and telephony tools that can boost an organization's efficiency by handling customer interactions. Setups and specific call center features vary.

The Rochester Police Department’s 911 Communications Center has launched a new automated callback system to help manage the ...

EvaluAgent, a startup developing software to evaluate contact center interactions, has raised $20 million in a Series A funding round.

Computer Telephony Integration (CTI) Defined Computer telephony integration, or CTI, is the technology that integrates a call center’s telephone system with a call agent’s computers.

To understand how AI will reshape the future of work, there are few better places to start than India’s $280 billion business process outsourcing sector.

Virtual call center technology, still nascent in 2000 when the WCB began investigating fixes for its customer service problem, seemed a viable option. The WCB’s earlier decision to eliminate ...