According to officials, the 311 call center will continue to receive and log public works requests from St. George residents during this transition period.

How would it protect consumers? To protect consumers, the bill would mandate that call center workers immediately disclose their physical locations to callers, and disclose whether AI is being used.

A call center operator working in Everett faces 20 years in prison for defrauding over 1,000 homeowners in a major foreclosure scam.

Project developers are asking New Castle County for approval of an 11-building plan with an estimate of 95-125 permanent jobs.

Indian law enforcers have busted a local cyber fraud gang accused of duping UK, US and Australian victims with tech support scams, according to the National Crime Agency (NCA). Officers from the ...

Call your credit card issuer, almost any national retailer or big box store, even your health insurance company and you will be transferred to a call center to assist you.

Pearl Interactive has announced it will permanently close its Winchester facility after losing a major federal contract.

Family members of detainees and employees at Krome Detention Center have made calls to 911 to ask for medical help after not receiving adequate response from the facility, according to calls ...

Sodexo is out, and new food vendors are in. But current House dining workers say they’ve been left without answers.

KC call center adjusting to elimination of LGBTQ '988' service Trump administration cutting program, citing budget issues ...

A Texas police officer was shot near an ICE detention facility in Alvarado as the Justice Department is promising zero tolerance for assaults on federal officers and property.

The Federal Reserve is likely to resume lowering interest rates in September, but it won’t be an easy call for the central bankers, economists said Thursday in the wake of the June jobs report.