Silicon Valley startup Sanas has a lofty goal: to make call center workers sound white and American, no matter the country they're from. And that's just the beginning of their grand plan.

EHealth’s AI voice agents tell customers they are “virtual agents” at the beginning of each call, the company said, adding that it is a best practice to inform people as soon as possible.

Contact center jobs are some of the toughest out there. Customer service agents deal with a variety of stressors in the course of a day: angry customers, problems with orders and questions about ...

He even claims many agents working within the over 1000 call centers already using the voice-alteration product have reported positive experiences with it. Experts outside the industry, however ...

Last week, I read about one of the bleakest uses for gen AI I've seen yet: First Horizon Bank is rolling out a system to detect when a call center worker was on the brink of "losing it"—and play ...

Contact Center: All of the above plus quality management. GoTo Connect’s pricing is based on a custom quote. However, all four plans include IVR and automated call routing capabilities.