Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to enhance customer experience.

A balanced chatbot call center strategy can drive efficiency and brand loyalty but overdoing it can backfire. See practical examples here.

Mexican call centers are said to like deportees for their English fluency. Deportees like the higher-than-average wages and unlikely community.

’15 minutes between calls’: Work-from-home employee praises job for not making her take back-to-back calls. Here’s where she works ‘working in a call center for 8 years made me dislike ...

An entry-level job led to a health care career and a 'passion' for helping people. Meet Yecenia Mendoza, CommuniCare+OLE call center manager.

In all, the global call center industry is poised for a dramatic shift in the coming years, and the world will be on the line to hear about the results.

Twenty-seven years ago, when Michelle Miller took a job at a call center for CommNet Cellular, a company that was part of an M&A progression that formed Verizon, she did so for the sole purpose of ...

A TikToker showed the reality of her job as a call center worker after being told she’d make “good money.” In a clip with over 1 million views, TikTok user Samone (@treazuresamone) shares ...

Looking for a new job in 2025? There are 750 new job opportunities for aspiring customer service representatives in the AT&T call center in Mesa.

8 workers apparently tried to quit their jobs at a drug cartel call center. They were killed and their body parts were placed in bags.

Call center workers say they are closely monitored by an AI tool that tracks their performance and an automated system that grants them just under six minutes to leave their post and use the bathroom.