The documentary exposes the ‘Thane Call Center Scam’ and goes behind the criminal networks operating from India that swindled the American citizens while sitting in India.

Kristi Noem reportedly waited five whole days to renew the contracts of call center staffers.

Microsoft saved more than $500 million in its call centers alone last year by using artificial intelligence, Bloomberg News reported on Wednesday.

Berlin-based Synthflow is targeting customer call centers with its conversational AI voice agents, and says it already has over 1,000 clients.

Nearly 150 call center employees in the Phoenix metro will be laid off by a global customer experience solutions firm.

Also on display at CCW will be Cyber Acoustics’ complete line of call center headsets for daily agent use.

The CBI arrested six people and dismantled two illegal call centres for allegedly cheating Japanese citizens using tech support scams, officials said Thursday.

Call to Freedom moved into its new outreach center last month. The nonprofit had been operating out of two locations before the move. “And we outgrew both of those locations.

Startups are marketing AI products with lifelike voices to schedule or cancel medical visits and refill prescriptions.

The call centers that America’s military veterans rely on to schedule appointments and arrange medical care may no longer have a live voice on the other end of the line because the agents who ...

The call centers that America's military veterans rely on to schedule appointments and arrange medical care may no longer have a live voice on the other end of the line because the agents who ...